Building a Collaborative Contact Centre with Microsoft Teams
Date: Thursday 5th November, 10:00 am
We have witness the acceleration of digital transformation due to the global pandemic – changing the world, the way we work and how we currently live our lives.
We need to look at digital transformation not as a source of innovation, but as business continuity requirement, which allows individuals to work from anywhere.
The modern contact centre needs to empower your agents with integrated solutions that help improve operational efficiencies and increase customer loyalty with a personalised approach.
Join Enghouse Interactive together with Microsoft and Flogas to see how we are taking customer experience to a new level by Building a Collaborative Contact Centre with Microsoft Teams. As we discuss how in this new world order we need to adapt not only to a new cultural environment but also to the new technology landscape, to help us adapt to current times.
Jeremy Payne VP of Enghouse will talk about how contact centres need to adjust to a new more hybrid way of working – driving a new age of customer service.
Tina Shepherd Microsoft Teams Technical Specialist – will discuss how Teams is breaking the barriers in the way we work and collaborate. That by collaboration and unified data sources, will enable organisations to engage with colleagues and customers in a seamless way from anywhere.
Brian Gahan Head of IT – provides a real live example on how Flogas built a robust and efficient customer service operation – with minimal disruption during lockdown.