Build a Collaborative Contact Centre with Microsoft Teams – Tech Clinics

Get the knowledge you need with these free technical sessions from our contact centre Microsoft Teams experts!

We are hosting a series of three technical clinics to answer any questions you may have over your contact centre migration with Microsoft Teams.

Whether your an existing Skype for Business user, or on another PBX, or recently migrated Teams user, these sessions are designed to provide you with the opportunity to have an interactive Q&A with our contact centre Microsoft Teams experts.

Each session will last an hour. In the first half we will demonstrate the capabilities of our certified Connect & Extend contact centre integrated with Microsoft Teams, followed by Q&A.

The Tech Clinic sessions;

  • Session 1. NOW CLOSED. How does an Enghouse contact centre with Microsoft Teams work?
  • Session 2. NOW CLOSED. Factors to consider when migrating your contact centre to Microsoft Teams
  • Session 3. The Future of an Omnichannel contact centre with Microsoft Teams

Take a look at the live session available below and register to attend.

Save your Seat!

Session 1. REGISTRATION CLOSED
How does an Enghouse contact centre with Microsoft Teams work?

Date: Thursday 11th March | Time: 11am – Presenters: Dave McDowell and Peter Fedarb

In this technical session we covered;

  • What does a contact centre with Microsoft Teams really look like.
  • What capabilities are available now for a contact centre with Microsoft Teams.
  • What is an Enghouse contact centre Connect and Extend integration with Microsoft Teams.

A demonstration on how an Enghouse Interactive certified Connect & Extend contact centre with Microsoft Teams works.

Watch on-demand

Session 2. REGISTRATION CLOSED

Factors to consider when migrating your contact centre to Microsoft Teams

Date: Thursday 6th May | Time: 11am – Presenters: Peter Fedarb and Dave McDowell

In this technical session we will covered;

  • Considerations for your migration to Microsoft Teams.
  • Applications to identify within your business which will need a MS teams solution.
  • Private Direct Routing v Microsoft Teams call as a service (TCaaS).
  • On Premise, Azure hosted, Public Cloud, What is right for my business?
WATCH ON-DEMAND

Session 3.
The Future of an Omnichannel contact centre with Microsoft Teams

Date: Thursday 10th June | Time: 10am
Presenters: Anna Stokes, Peter Fedarb and Dave McDowell

Critical to the success of any organisation, is developing and deploying a true omnichannel solution. Regardless of the channel choice, having a unified experience will help resolve issues quicker, increase customer retention and improve revenue and customer satisfaction.

In this technical session we will cover;

  • Our contact centre for Microsoft Teams roadmap.
  • Microsoft Tap Programme certification.
  • What does a true Omnichannel contact centre on Microsoft Teams look like.

Our technical contact centre Microsoft Teams experts will give you a quick demonstration and will be on hand to answer all your queries in the Q&A session.

Join us

PRESENTERS

Dave McDowell
Senior Technical Consultant
Enghouse Interactive

Peter Fedarb
Senior Technical Consultant
Enghouse Interactive

Anna Stokes
Director – Global Product Management
Enghouse Interactive