Enghouse Contact Centre for Microsoft Teams tech clinics

On-demand webinar

Session  1. How does an Enghouse contact centre for Microsoft Teams work?

This session demonstrated the capabilities of the Enghouse certified Connect & Extend contact centre integrated with Microsoft Teams, as well as the following;

  • What does a contact centre with Microsoft Teams really look like.
  • What capabilities are available now for a contact centre with Microsoft Teams.
  • What is an Enghouse contact centre Connect and Extend integration with Microsoft Teams.

Session 2. Factors to consider when migrating your contact centre to Microsoft Teams

In this technical session we will covered;

  • Considerations for your migration to Microsoft Teams.
  • Applications to identify within your business which will need a MS teams solution.
  • Private Direct Routing v Microsoft Teams call as a service (TCaaS).
  • On Premise, Azure hosted, Public Cloud, What is right for my business?

If you are currently on a migration path to Microsoft Teams from Skype for Business or from another PBX, and still unsure about contact centre compatibility with Microsoft Teams. Then get the knowledge you need with this technical session from our contact centre Microsoft Teams experts.

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About Enghouse Interactive

Enghouse Interactive is a leading expert in customer communications. The contact centre is at the heart of your business, which provides opportunities to differentiate your company’s service, as well as gain feedback and build customer loyalty.

With over 25 years experience, across industries served, our communication platform is agile enough to efficiently respond to customers from any channel, while providing actionable intelligence to drive ongoing improvement. Our unique omnichannel contact centre solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget.