Join our free webinar – Transform Service Delivery with Powerful New Technology Trends.
Thursday 15 July, 11am BST

Housing associations face several challenges when it comes to customer service, some of which existed pre-pandemic and have been accelerated by lockdowns, along with others that are completely new.

But how do you become more digital and agile, how do you react faster to tenants and deliver a deeper, more joined-up service to more complex, emotionally driven issues?

Join Enghouse Interactive and guest speakers Sam Dart, Head of Digital Technology Services at Sovereign Housing Association.  Sam will take us through how Sovereign has delivered their digital by design strategy.  How technology helped achieved that strategy and his thoughts on the move to Microsoft Teams.

and Richard Brown, Managing Director for Converse360, brings a wealth of knowledge in delivering digital first customer engagement with AI, virtual assistants, and automation. He will provide a short demo of the service automation platform and showcase how it can typically reduce inbound calls, chats, and messages by 50%.

We will take a look at the challenges housing associations are facing, what is driving customer behaviour, how to adapt, and how technology plays a big part in aiding and managing change to transform service delivery with the latest innovations in technology.

Enghouse would like you to join us as we provide expert know-how, but more importantly share ideas and strategies on how to deliver excellent service delivery to customers/tenants.

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The Speakers

Sam Dart

Sam Dart

Product Director
Sovereign Housing Association

Profile Details:

Sam Dart is Product Director at Sovereign Housing Association, one of the largest housing providers in the UK, and is responsible for the products which are transforming the digital experience of Sovereign’s customers and colleagues.

Jeremy portrait

Jeremy Payne

VP International Marketing
Enghouse Interactive

Profile Details:

Jeremy is responsible for the commercialisation of the company’s four key solutions across Europe Middle East and Africa. He is an expert in Customer Relationship and Interaction Management, as well as Business Process Improvement and Social CRM.

Richard Brown portrait

Richard Brown

Managing Director

Profile Details:

Richard heads up converse360, a company whose platform complements Enghouse’s range of customer contact solutions. He brings a wealth of knowledge and expertise in delivering digital first customer engagement, AI and automation to the housing sector.

Some of our customers

We are proud to have over 100+ housing organisation in the UK, using Enghouse Interactive technology.

About Enghouse Interactive

We are the world’s most reliable customer contact technology provider. Our global brand is built on our track record of consistently honouring our commitments to our customers, our staff and our shareholders.

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of customer contact software and service solutions that deliver enhanced customer service and transform the contact centre from a cost centre into a powerful growth engine.

Our practices and solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on-premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere and via any channel.

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Phone: +44 (0) 20 3357 3040