Building a Collaborative Contact Centre with Microsoft Teams

On-demand webinar

The modern contact centre needs to empower your agents with integrated solutions that help improve operational efficiencies and increase customer loyalty with a personalised approach.

Enghouse Interactive together with Microsoft and Flogas Ireland discussed how we are taking customer experience to a new level by Building a Collaborative Contact Centre with Microsoft Teams. As we discuss how in this new world order we need to adapt not only to a new cultural environment but also to the new technology landscape, to help us adapt to current times.

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About Enghouse Interactive

Enghouse Interactive is a leading expert in customer communications. The contact centre is at the heart of your business, which provides opportunities to differentiate your company’s service, as well as gain feedback and build customer loyalty.

With over 25 years experience, across industries served, our communication platform is agile enough to efficiently respond to customers from any channel, while providing actionable intelligence to drive ongoing improvement. Our unique omnichannel contact centre solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget.